Terms & Conditions

Updated 10/31/2023

 

Shipping Policy

 

Free Domestic Ground Shipping

Lighting Reimagined offers FREE ($0.00) Complimentary Standard Domestic Ground Shipping on all orders above $99.00 on our website to all locations in the contiguous United States.  Any order equal to or below $99.00 will charged a $19.95 handling fee - this is to cover some of our costs from the manufacturers that are charging us for these orders.  If you place an order for special order products (those not listed on our website) by email with our Customer Care Team (or by phone:  877 237 9098), there may be additional shipping & handling charges for those respective items. Any order placed with expedited shipping (non-Standard Domestic Ground shipping) will include shipping & handling fees.

Shipping to Canada & Internationally

Lighting Reimagined does offer International Shipping across the world.  Any items purchased from Lighting Reimagined shipping internationally outside of the continental United States (including Hawaii, Alaska & Puerto Rico) are deemed as FINAL SALE & there are no returns, refunds or cancellation of such items. There is no warranty for any item shipped International. Make sure any item you purchase is of the correct voltage, sizing, or uses the correct electrical parameters that are required in your country. THERE ARE ABSOLUTELY NO EXCEPTIONS TO THIS POLICY.

Lighting Reimagined is not responsible for any currency conversion or foreign exchange risks associated with any transaction.  A customer whose functional currency is not the U.S. Dollar is solely responsible for such conversion & solely bears such risks.  

Alaska, Hawaii & Puerto Rico Delivery

Lighting Reimagined does ship to Hawaii & Alaska.  For these locations, additional shipping fees may apply. Any items purchased from Lighting Reimagined shipping internationally outside of the continental United States (including Hawaii, Alaska & Puerto Rico) are deemed as FINAL SALE & there are no returns, refunds or cancellation of such items. There is no warranty for any item shipped International. Make sure any item you purchase is of the correct voltage, sizing, or uses the correct electrical parameters that are required in your country. THERE ARE ABSOLUTELY NO EXCEPTIONS TO THIS POLICY.

Shipping & Delivery Lead Time

Lighting Reimagined partners with manufacturers across the globe to provide you the best assortment in modern luxury lighting & décor. Depending on the item ordered, it could be in-stock on shelf in a warehouse 5 minutes away from your door, or could be made-to-order domestically or overseas. These factors among many others could impact the lead time required to ship your order. We will seek to provide as much as information as possible before, during & after your order is placed in an effort to give you the most accurate status of where your order is.

How quickly you receive your order depends on the current processing time & the shipping method chosen at time of checkout, & Lighting Reimagined makes no guarantees on delivery timelines. In example, hypothetically if current estimate processing / lead time for a particular item is 1-business day & you select Standard (Ground) shipping (estimate typically 2 – 5 business day delivery), your item should hypothetically deliver in 3 - 6 business days. For standard Ground shipping, many of our items ship with no signature required upon delivery, although the shipping carrier or the delivery driver may nonetheless require a signature upon delivery.

Lead times vary across items & manufacturers – those in stock are estimated to arrive between 5 – 10 business days, whereas made-to-order can be estimated at 45-business days or longer to deliver. We estimate on average 1 – 2 business day processing for domestic shipments, with an average delivery to your door between 3 – 6 business days. Processing & Lead times are estimates & can vary based on stock levels, shipping location, mode of shipment, among other factors, & Lighting Reimagined does not guarantee specific delivery dates on orders. Estimated delivery dates may also change between the time you place your order & the time you receive your shipping confirmation.

• Each item has a general availability message (indicating lead time) on our website
• After your order has been placed on our website, or over the phone, our Customer Care Team will send you an email confirming the expected ship date & delivery date within 24-hours(for orders placed during business hours) to 48-hours(for orders placed over the weekend or on holidays)
• When your order ships, you will receive an email from us with the carrier information & tracking number

All lead times & delivery times are estimates & do not constitute any guarantee on the part of Lighting Reimagined. We will not be responsible for expedited shipping charges or any other costs or issues arising from a manufacturer's error or delay in the production &/or shipping of items.

If you need further information on status of your order at any point, place contact our Customer Care Team.

If you need an item or shipment delivered quickly or have any questions about current stock levels, please contact our Customer Care Team by phone: 877 237 9098 or email: customercare@lightingreimagined.com.

 

What if the estimated delivery date has passed & I do not have my order?

Please note that estimated delivery dates are estimates only & are not guaranteed. We seek to provide accurate estimates & accommodate you with resources to track your order, such as invoice details & carrier shipment tracking links. When an order is shipped, tracking information for such order can generally be accessed when logged in on our website.  Please access & review the tracking information on our website, & then read the following options if further assistance is needed:

• If the order status indicates that the item has been shipped or the tracking number provided shows that the item has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, building manager, or similar parties., or are placed somewhere relatively safe such as your porch, garage or even behind bushes
• If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable. Should you suspect that your package is undeliverable, please contact our Customer Care Team immediately via email (customercare@lightingreimagined.com) or phone (877 237 9098) so that we can assist with the issue in a timely manner

Delivery Attempts / Signature Required for Expedited Shipping

Typically, all expedited shipping items will require a signature upon delivery. Carriers (such as UPS) will typically make 3 attempts to deliver a package. If no one is present to accept the delivery after 3 attempts, the package will likely be returned to us.

Undeliverable Packages

Occasionally, packages are returned to us as undeliverable. When this happens, we automatically issue a refund for the merchandise. You as the customer are responsible to clear the balance of back-&-forth freight/shipping charges incurred on returned packages. Please note that all undeliverable or refused packages are subject to a 20% restocking fee. If the freight/shipping & restocking fees & charges are not cleared, the relevant account will be blocked from any future activity until all outstanding balances have been cleared.

We are unable to reship orders that are returned to us as undeliverable. If you still wish to receive your order(s), you will have to place a new order on the website or by contacting our Customer Care Team (customercare@lightingreimagined.com / 877 237 9098).

Tracking Your Order

When your order ships, you will receive a shipment confirmation email containing a tracking number for your shipment. This tracking number can be used to track your order on the relevant shipping carrier’s website.

When your order ships, a tracking number link will also be available for your order when logged into your account on www.lightingreimagined.com. You can use this link to track the status of your shipment.

Damaged Merchandise

In the unfortunate event that you receive damaged merchandise, please contact us immediately (customercare@lightingreimagined.com / 877 237 9098) & we will gladly work with you to help resolve the issue as quickly & efficiently as possible. Replacement glass & miscellaneous parts can often ship within a few business days.

You should inspect all shipments upon delivery & report any damage to us as soon as possible.  Claims of damage upon delivery reported more than  10-days after delivery may be subject to a restocking fee, & claims of damages upon delivery reported more than 30-days after delivery will not be accepted. We will generally issue a return call tag to pick up the damaged merchandise & we will then send you a replacement (if available) as soon as practicable. Please note that we need to either charge you for the replacement (which you will be refunded for when we receive the return of the original damaged item) or receive the damaged item prior to shipping out any replacements. We apologize for any inconvenience this may cause.

Low Stock / Backorders / Discontinuations

On occasion, stock levels for certain items may be low or zero, which could result in an order being backordered (delayed).  Lighting Reimagined will seek to notify you as soon as practicable after learning of any delay involving your order; however, there may be occasions where that information is unknown or unavailable to Lighting Reimagined.  

Manufacturers occasionally discontinue items – which can sometimes occur after you place an order, in which case our Customer Care Team will contact you as soon as practicable after we become aware of such discontinuation.  In these cases, we will refund you the full amount of the item ordered & help you choose an alternative that fits your needs, style & budget.  

Other Shipping FAQ’s

What if I live in Puerto Rico?

For Puerto Rico, additional shipping fees may apply.  Any items purchased from Lighting Reimagined shipping internationally outside of the continental United States (including Hawaii, Alaska & Puerto Rico) are deemed as FINAL SALE & there are no returns, refunds or cancellation of such items. There is no warranty for any item shipped International. Make sure any item you purchase is of the correct voltage, sizing, or uses the correct electrical parameters that are required in your country. THERE ARE ABSOLUTELY NO EXCEPTIONS TO THIS POLICY.

Will you Ship to My PO Box?

Unfortunately, Lighting Reimagined cannot ship to PO Boxes or Military APO’s.

What if I need to Send a Message Regarding a Vacation-Hold or Do-Not-Ship before Requirements?

Please contact our Customer Care Team immediately upon order placement so that we can assist you with the appropriate arrangements.

What if I Need to Ship to Multiple Addresses?

Please contact our Customer Care Team & they will assist you with your specific needs.

 

Returns, Exchanges & Cancellations

 

Returns & Exchanges

We understand that, sometimes, items you purchase are simply not right for your environment. They do not match your décor, or you simply do not like them. If you are dissatisfied with an item for any reason, you may return the item to Lighting Reimagined within 30 days after delivery, or exchange it for something else (restocking fees may apply if the return process begins after 30-days of receiving product). We want to ensure you get the right product for your space and our unparalleled selection of modern luxury lighting & décor items from around the world helps make this happen.

To begin the return & exchange process:

• Please contact our Customer Care Team (customercare@lightingreimagined.com, 877 237 9098) so we can help remedy your situation immediately
• After contact, our Customer Care Team will work to provide a Return Merchandise Authorization (RMA) / return call tag – you will typically receive an email with the return address & RMA number within 10 - 14-business days after contacting us
• Returned items must arrive back in New Condition including the box (please do not mark, damage or otherwise modify the packaging in any way)
• Write the RMA Number on the Shipping Label
• If return process begins within 30-days we will cover all Restocking Fees for return-eligible products (if return process begins after 30-days of receiving your product, a restocking fee up to 25% may apply)
• In cases of returns & exchanges, you will be responsible for the return freight back to the applicable manufacturer (related fees & charges may apply)
• In certain cases where a shipping return label was provided by Lighting Reimagined to you, the costs of return shipping will be deducted from any refunds for the returned item(s)
• Please note that we do not accept in-person returns at our Littman Bros. Lighting, Schaumburg, IL showroom
• Upon inspection of the returned item(s), a refund will be issued
• All refunds will be issued to the purchasing credit card - it generally takes 10 - 14 business days for a refund to be issued (note that this timeframe is an estimate, not a guarantee, & refunds may take longer to be issued in certain circumstances)

Any item shipped back to Lighting Reimagined &/or the manufacturer without prior authorization will result in a minimum restocking fee of 50% of the purchase price of such item.  

Products Not Eligible for Returns & Exchanges

In addition, we apologize that we cannot accept returns on:

• Custom, special & made-to-order (built-to-order) items
• All Custom, special & made-to-order (built-to-order) items cannot be cancelled once production process has begun
• Floor Models, Open Box, Closeout & Clearance Items
• Large orders (for example, single fixtures over $5,000 & orders totaling over $5,000 on multiple quantities of the same fixture)
• Any product that has been modified, installed or used in any way (including cut, clipped or stripped wires)
• Items not in resalable, new condition or items missing the original packaging
• Items not purchased from Lighting Reimagined
• Items not purchased by the original customer (we require the original purchase receipt)
• Any items that are listed on their respective product page on https://lightingreimagined.com that states returns & / or cancellations are not allowed

Further Disclaimers

• Lighting Reimagined is not responsible for any labor costs resulting from defective, damaged or incorrect items
• The customer is solely responsible for (and bears the risk of loss with respect to) returned merchandise until it is received by Lighting Reimagined or the designated manufacturer

Cancellations

No custom, special & made-to-order (built-to-order) items can be cancelled once the production process has begun.  If the order has already shipped prior to cancellation, it cannot be cancelled & the attempted cancellation will be treated as a return.  Cancellation fees may apply, & any cancellation fees imposed by the manufacturer will be your responsibility & will be deducted from any refund.

To request an order cancellation, please contact our Customer Care team (customercare@lightingreimagined.com or 877 237 9098). Please be sure to provide your name, address, Lighting Reimagined order number, item(s) to be cancelled, & the reason for your cancellation. After contacting our Customer Care Team, you will receive an email detailing your cancellation request.  After Lighting Reimagined has had a chance to review your cancellation request, & typically within 72-hours after we receive your cancellation request (although this window may be longer in certain circumstances, for example, where the order is complex or where holidays occur within the window), we will send you another email notifying you whether your cancellation request was accepted and, if so, detailing your cancellation.

If items requested to be cancelled have already shipped & are in transit to you, the items cannot be rerouted, redirected or cancelled. Should you need to return the item, please contact our Customer Care Team to begin a Return Merchandise Authorization request (please see above for that process).

NOTE:  Do not refuse delivery of non-damaged items. Delivery refusal may result in the loss of your product & may negate the possibility for a refund. You may also be charged for round-trip shipping fees if you refuse delivery.  

If you have any questions on our Returns, Exchanges & Cancellation policies, please contact our Customer Care team (customercare@lightingreimagined.com or 877 237 9098).

Damaged & Defective Items

Unfortunately, sometimes items may have a manufacturer’s defect. Most items Lighting Reimagined offers have a one-year manufacturer warranty for defects. Lighting Reimagined does not warranty the items that we sell, but our team will seek to assist you in resolving any issues with the relevant manufacturer during the warranty period. Any qualifying defective item purchased from Lighting Reimagined that is returned within one (1) year after purchase may be either repaired or replaced, as determined in the company’s discretion. You will not be charged for repair fees & expenses for an item to the extent that such item is still under warranty & such warranty that covers such fees & expenses.  If you need to report a defective item, please contact our Customer Care Team (customercare@lightingreimagined.com or 877 237 9098). Once your claim request has been received, a member of our Customer Care Team will typically contact you within 48-hours of after receipt (although this window may be longer in certain circumstances, for example, where the claim is complex or where holidays or weekends occur within the window). In some cases it is possible to repair damages &/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.  

Shipments Claims

At times items can be damaged during the shipping process or arrive with parts or components missing in which case you must notify our Customer Care Team within 72-hours after delivery so that we can make assist with resolving any issues as quickly & cost-effectively as possible.  Lighting Reimagined cannot be held responsible for any missing or damaged goods if we are not notified within this time period. If you suspect that your Lighting Reimagined order was damaged during shipment, please contact us by email (customercare@lightingreimagined.com) or phone (877 273 9098). Please provide as much information as possible – including photos of the damaged product & packaging. Once your claim request has been received, a member of our Customer Care Team will typically contact you within 48-hours of receipt (although this window may be longer in certain circumstances, for example, where the claim is complex or where holidays or weekends occur within the window). In some cases it is possible to repair damages &/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.    

Warranties

Most items Lighting Reimagined offers have a one-year manufacturer warranty for defects. Lighting Reimagined does not warranty the items that we sell, but our team will seek to assist you in resolving any issues with the relevant manufacturer during the warranty period. Any qualifying defective item purchased from Lighting Reimagined that is returned within one (1) year after purchase may be either repaired or replaced, as determined in the company’s discretion. Manufacturer-backed warranties do not apply to items that are not defective - any non-defective item can only be returned in accordance with our return policy (as described above).  

LIGHTING REIMAGINED DISCLAIMS ALL WARRANTIES (INCLUDING IMPLIED WARRANTIES) WITH RESPECT TO ALL PRODUCT IT SELLS, WITHOUT LIMITATION, WARRANTIES OF TITLE, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Littman Bros. Energy Supplies Inc. (d/b/a Lighting Reimagined), its affiliates & their respective owners, employees, suppliers & service providers shall not be liable for any indirect, special, consequential or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to goods or services arising out of the use of or inability to use this website or any item purchased from Lighting Reimagined or damages resulting from use of or reliance on the information present, even if Lighting Reimagined such other related parties have been advised of the possibility of such damages.

 

Terms & Conditions

 

 

Please carefully read these terms and conditions of use (these "T&C's" in full.  These T&C's may have changed since your last visit to https://www.lightingreimagined.com (the "Site"). By using the Site, you indicate your understanding and acceptance of these T&C's. If you do not accept these T&C's, then do not use the Site.

 

The Site is owned by Littman Bros Energy Supplies Inc. and is currently provided free of charge to users who agree to abide by these T&C's. Lighting Reimagined reserves the right to change the nature of this relationship at any time and to revise these T&C's from time to time as Lighting Reimagined sees fit. Users who violate these T&C's will have their access cancelled and they may permanently be banned from using the Site. Users should check these T&C's periodically.  By using the Site after we post changes to these T&C's, you will be deemed to have carefully read, understood and accepted those changes, whether or not you actually reviewed them.

 

Arbitration Notice

 

IMPORTANT: PLEASE CAREFULLY REVIEW THE ARBITRATION AGREEMENT SET FORTH BELOW, AS IT WILL REQUIRE YOU TO RESOLVE DISPUTES WITH LIGHTING REIMAGINED ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION. BY ENTERING THIS AGREEMENT, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND ALL OF THE TERMS OF THIS AGREEMENT AND HAVE TAKEN TIME TO CONSIDER THE CONSEQUENCES OF THIS IMPORTANT DECISION.

 

Users/Participants

 

We do not discriminate on the basis of age, race, national origin, gender, sexual orientation or religion.

 

However, no person under the age of 13-years old should use the Site without the consent of their parent or legal guardian. We strongly encourage all parents and guardians to monitor the Internet use of their children. Use of the Site by any user shall be deemed to be a representation that the user is 13 years of age or older.

 

Cookies

 

“Cookies” are small encrypted data files (containing references to user identification (User ID) information supplied by the user and stored on our secure server) that may write to your hard drive once you have accessed a web site. Lighting Reimagined uses cookies to enhance your shopping experience with us. Cookies are used to keep track of your shopping cart and to save your password so you do not have to re-enter it each time you visit the Site. To learn more about how we protect customer information, please review our Privacy Policy.

 

Copyrights, Trademarks & Restrictions

 

The material included herein, including site design, text, graphics and the selection and arrangement thereof are copyrighted by Littman Bros Energy Supplies Inc. ALL RIGHTS RESERVED. Lighting Reimagined, other trademarks and all page headers, custom graphics and custom icons are service marks and trademarks of Littman Bros Energy Supplies Inc. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.

 

The Site and all materials on the Site, including, but not limited to, images, illustrations, posts, audio clips and video clips (the “Materials”) are the property of Lighting Reimagined and its affiliates and licensors and are protected from unauthorized copying and dissemination by copyrights that are owned or licensed by Lighting Reimagined and by copyright law, trademark law, international conventions and other intellectual property laws. You may not reproduce, perform, create derivative works from, republish, upload, post, transmit or distribute in any way whatsoever any Materials from the Site (or any other website owned or operated by Littman Bros Energy Supplies Inc. or its subsidiaries or affiliates) without Lighting Reimagined’s prior written permission. However, you may print in hard copy portions of the Site with the sole intent of placing an order with or through Lighting Reimagined. Printing Materials for any other reason, or transferring Materials for use on any other website, or the modification, distribution or republication of Materials without Lighting Reimagined’s prior written permission is strictly prohibited. Any modification of Materials, or any portion thereof, or use of Materials for any other purpose may constitute an infringement of trademark, copyright or other intellectual property or proprietary rights of Lighting Reimagined or third parties.

 

Third-Party Services, Links & Linked Websites

 

Littman Bros Energy Supplies Inc. (d/b/a Lighting Reimagined) may provide tools through the Site that enable you to export information to or allow you to link your account on Lighting Reimagined with an account on a third-party service, such as Facebook or Instagram, or through our implementation of third party buttons (such as “Pin It” or “Share” buttons). By using these tools, you understand and agree that we may transfer such information to the applicable third-party service. These third-party services are not under our control, and we are not responsible for their use of your exported information. In addition, a link to any other website does not imply that Lighting Reimagined endorses or accepts any responsibility for the content or use of such other website. The Site may also permit third-parties to sell products through the Site or contain links to third-party websites. In no event shall any reference to any third party or third-party product or service be construed as an approval or endorsement by Lighting Reimagined of that third party or of any product or service provided by that third party. Those third-parties and linked websites are not under our control, and we are not responsible for their actions, products, or content. As such, you should carefully review their privacy policies and terms of use.  

 

Privacy Issues

 

Lighting Reimagined takes privacy and data protection matters relating to its customers seriously.  To learn more about how we protect customer information, please review our Privacy Policy.

 

Product and Services Information

 

Product availability and prices reflected on the Site may vary based on your location. Prices shown on the Site apply to products and services on the Site. Price and availability are subject to change without notice.

 

Lighting Reimagined has the right to offer promotions for a limited duration of time as determined by Lighting Reimagined, and may terminate or suspend such promotions at any time without notice.

 

We attempt to display all products shown on the Site in an accurate manner; however, because of the technical differences in the equipment of our customers, we cannot be responsible for photographic differences in size, shape and color of the products.  In addition, some product images on our site have been provided by the manufacturers of such products, & we are not responsible for the accuracy of such product images.  

 

The receipt of an email order confirmation is simply a recognition that we have received your requested order and does not constitute an offer to sell. We reserve the right to limit the quantity of any item sold or prohibit a sale altogether

 

Notice and Take-Down Procedures

 

If you believe any Materials on the Site infringe your copyright or trademark rights, you may request such Materials be removed by following the notice and take-down procedures of the Digital Millennium Copyright Act. To follow those procedures, contact Littman Bros Energy Supplies Inc. copyright agent (identified below) and provide the following information:

 

• A clear statement identifying the works or other Materials believed to be infringed
• A statement from the copyright holder or authorized representative that the Materials are believed to be infringing
• Sufficient information about the location of the allegedly infringing Materials so that Littman Bros Energy Supplies Inc. can find and verify its existence
• Your name, telephone number and email address
• A statement from you under penalty of perjury that the information supplied is accurate, and that you are authorized to act on the copyright owner's behalf
• A signature or the electronic equivalent from the copyright holder or authorized representative

 

 

 

Lighting Reimagined’s agent for notice of copyright issues on the Site can be reached as follows:

 

 

 

Attn: DMCA Notice Littman Bros Energy Supplies Inc.

 

Address: 845 S Roselle Rd., Schaumburg, IL 60193

 

Email:  customercare@lightingreimagined.com

 

 

 

Purchasing & Pricing

 

In order to make a purchase, you must have a valid payment method on file with us. You are responsible for paying all fees and applicable taxes associated with our Services. If your payment method fails, or your account is past due, we may collect fees owed using other collection mechanisms. This includes, without limitation, charging a portion of the owed amount, charging other payment methods on file with us, retaining collection agencies and, for accounts over 180 days past due, deducting the amount owed from your approved online payment account. To ensure uninterrupted service and to enable you to conveniently make additional purchases, Lighting Reimagined will store and update (e.g., upon expiration) your payment method on file.

 

Our inventory availability and listing prices are subject to change at any time without notice. In order to maximize the selection of items available for sale, Lighting Reimagined reserves the right, in its sole discretion, to limit the amount of time an item may remain in a customer cart. Unfortunately, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or contains incorrect information due to an error in pricing or product information, Lighting Reimagined reserves the right, at our sole discretion, to refuse or cancel any orders placed for that item.

 

We reserve the right to cancel or suspend any promotion, discount, coupon or similar incentive before its originally stated expiration date without notice and at our sole discretion. Please note that only one account per delivery address may be eligible for promotional codes and discounts, including, but not limited to, new customer and first-time purchase promotions. Except as otherwise stated, all prices are quoted in U.S. Dollars and all promotions may be limited to U.S. customers.

 

Except as otherwise stated, the risk of loss for all products you order passes to you upon our delivery to the shipping carrier (such as FedEx, UPS or USPS).

 

Conduct of Users

 

You agree that you will not: (i) transmit via or through the Site any information, data, text, files, links, software, chat, communication or other materials that are or that Lighting Reimagined considers to be unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, racially or ethnically hateful or otherwise objectionable; (ii) attempt to transmit any “virus,” “trojan horse” or other software destruction or disruption device or any other instrumentality that is or could be used for "cyber-attacks"; (iii) intentionally or unintentionally violate any applicable local, state, national or international law, including but not limited to, any regulations having the force of law while you are using or accessing the Site or in connection with your use of the Site, in any manner; and (iv) invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity.

 

Indemnity

 

By using the Site, you agree to indemnify, defend and hold harmless Littman Bros Energy Supplies Inc. (d/b/a Lighting Reimagined), its affiliates and their respective owners, employees, suppliers and service providers (collectively, the "LR Parties"), and any other parties as determined in the discretion of Littman Bros. Energy Supplies Inc., from and against any and all claims, damages, losses, liabilities and causes of action (including expenses and attorneys' fees) incurred by or threatened against them arising out of or relating to your breach or alleged breach of these T&C's (including, without limitation, claims made by third parties for infringement of intellectual property rights). You agree to fully cooperate in the defense of any such claim. Lighting Reimagined reserves the right to assume, at your expense, the exclusive defense and control of any matter subject to indemnification by you.

 

Disclaimer, Limitation of Liability

 

The Site is provided by Lighting Reimagined on an “as is” and “as available” basis. Lighting Reimagined makes no representations or warranties of any kind, express or implied, as to (1) the operation of the Site, (2) the quality, accuracy, completeness or validity of any materials on the Site, or the information, content, materials or products included on the Site, or (3) whether the functions contained on the Site will be uninterrupted or error-free, or that defects will be corrected, or (4) implied warranties, including, but not limited to, implied warranties of title, merchantability or fitnesss for a particular purpose.  While we make every effort to provide accurate information, inaccuracies or errors may occur, including, without limitation, with respect to price information and product specifications and limitations.  In the event that we become aware of an error in pricing or other product information in connection with an item you purchased, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you about the cancellation. Lighting Reimagined reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and any payment has been charged.

 

This Site may also contain facts, views, opinions, statements and recommendations of third-party individuals and organizations.  No LR Party represents or endorses the accuracy, timeliness or reliability of any advice, opinion, statement or other information displayed, uploaded or distributed through the Site. You acknowledge, understand and agree that any reliance on any such opinion, advice, statement or information will be at your sole risk.

 

No LR Party is responsible or liable for any special, incidental, consequential, punitive or other indirect damages that result from the use of, or the inability to use, the Site or the information contained on the Site, even if that party has been advised of the possibility of such damages. In no event shall the aggregate liability of all LR Parties to you for any damages, losses and causes of action resulting from your use of the Site, whether in contract, tort (including, but not limited to, negligence) or otherwise, exceed one dollar (US $1.00).

 

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you might have additional rights.  You should consult with your independent legal counsel regarding your rights.  

 

Termination

 

Lighting Reimagined may, in its sole discretion, terminate, suspend or otherwise limit your access to all or part of the Site, for any reason, including, without limitation, breach of these T&C's. In the event these T&C's are terminated, the restrictions regarding Materials appearing on the Site, and the representations and warranties, indemnities and limitations of liabilities set forth in these T&C's will survive termination. In the event that you are dissatisfied with the Site or the services provided by Lighting Reimagined, your sole remedy is to terminate your use of the Site.

 

Governing Law, Jurisdiction and Dispute Resolution

 

Jurisdiction

 

Lighting Reimagined operates the Site from its offices within the United States. Lighting Reimagined makes no representations that content and materials on the Site are legal or appropriate for use from outside the United States. If you choose to access the Site from other locations, you do so at your own risk and are responsible for compliance with all applicable laws You may not use the Site in violation of U.S. export laws and regulations.

 

Governing Law

 

These T&C's will be governed by and construed in accordance with the laws of the State of Illinois, as it is applied to agreements entered into and performed therein and without regard to principles of conflicts of law, and excluding (i) the United Nations Convention on Contracts for the International Sale of Goods; (ii) the 1974 Convention on the Limitation Period in the International Sale of Goods; and (iii) the Protocol amending the 1974 Convention, done at Vienna April 11, 1980.

 

Notwithstanding anything contained in these T&C's to the contrary, Lighting Reimagined shall have the right to institute judicial proceedings against you or anyone acting by, through or under you, in order to enforce Lighting Reimagined’s rights hereunder through reformation of contract, specific performance, injunction or similar equitable relief.

 

Any claim or cause of action you have with respect to use of the Site must be commenced within one (1) year after the claim arises. If any provision of these T&C's is deemed void, unlawful or otherwise unenforceable for any reason, that provision will be severed from these T&C's (to the maximum extent necessary) and the remaining provisions of these T&C's will remain in full force and effect. These T&C's constitute the entire agreement between you and Lighting Reimagined concerning your use of the Site.

 

Agreement to Arbitrate

 

You and Lighting Reimagined agree that any dispute, claim or controversy arising out of or relating to these T&C's or the breach, termination, enforcement, interpretation or validity thereof or otherwise relating to the Site, including, without limitation, with respect to the use thereof, the content thereon and the products purchased thereon (collectively, “Disputes”) will be settled by binding arbitration, except that each party retains the right: (i) to bring an individual action in small claims court and (ii) to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights (the action described in the foregoing clause (ii), an “IP Protection Action”). Without limiting the preceding sentence, you will also have the right to litigate any other Dispute if you provide Lighting Reimagined with written notice of your desire to do so by email at customercare@lightingreimagined.com within thirty (30) days following the date you first agree to these T&C's (such notice, an “Arbitration Opt-out Notice”). If you don’t provide Lighting Reimagined with an Arbitration Opt-out Notice within the thirty (30) day period, you will be deemed to have knowingly and intentionally waived your right to litigate any Dispute except as expressly set forth in clauses (i) and (ii) above. The exclusive jurisdiction and venue of any IP Protection Action or, if you timely provide Lighting Reimagined with an Arbitration Opt-out Notice, will be the state and federal courts located in the State of Illinois and you and Lighting Reimagined each waives, to the fullest extent permitted by law, (i) any objection to jurisdiction and venue in such courts, including any claim that any Dispute brought in any such court has been brought in an inconvenient forum and (ii) any right to trial by jury with respect to any Dispute. If you do not timely provide Lighting Reimagined with an Arbitration Opt-out Notice, you acknowledge, understand and agree that you and Lighting Reimagined are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Further, unless both you and Lighting Reimagined otherwise agree in writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this “Dispute Resolution” section will be deemed void. Except as provided in the preceding sentence, this “Dispute Resolution” section will survive any termination of these T&C's.

 

Arbitration Rules

 

The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer-Related Disputes (the “AAA Rules”) then in effect, except as modified by this “Dispute Resolution” section. (The AAA Rules are available at https://www.adr.org/Arbitration or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section.

 

Arbitration Process

 

A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. The arbitrator will be either a retired judge or an attorney licensed to practice law and will be selected by the mutual agreement of the parties from the AAA’s roster of arbitrators. If the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules.

 

Arbitration Location and Procedure

 

Unless you and Lighting Reimagined otherwise agree, the arbitration will be conducted in Cook County, in the State of Illinois. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of the documents that you and Lighting Reimagined submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.

 

Arbitrator’s Decision

 

The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator’s award of damages must be consistent with the terms of the "Indemnity" and "Disclaimer & Limitation of Liability" sections above as to the types and amounts of damages for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant’s individual claim. If you prevail in arbitration you will be entitled to an award of attorneys’ fees and expenses, to the extent provided under applicable law. Lighting Reimagined will not seek, and hereby waives all rights it may have under applicable law to recover, attorneys’ fees and expenses if it prevails in arbitration.

 

Fees

 

We will pay all filing and administration fees charged by the administrator and arbitrator fees up to $1,000, and we will consider your request to pay any additional arbitration costs. If an arbitrator issues an award in our favor, you will not be required to reimburse us for any fees we have previously paid to the administrator or for which we are responsible. If you receive an award from the arbitrator, we will reimburse you for any fees paid by you to the administrator or arbitrator, up to $1,000. Each party shall bear its own attorney's, expert's and witness fees, which shall not be considered costs of arbitration; however, if a statute gives you the right to recover these fees, or fees paid to the administrator or arbitrator, then these statutory rights will apply in arbitration.

 

Changes

 

Notwithstanding the provisions herein relating to how we can make changes to these T&C's, if Lighting Reimagined changes this “Governing Law, Jurisdiction and Dispute Resolution” section after the date you first accepted these T&C's (or accepted any subsequent changes to these T&C's), you may reject any such change by sending us written notice within 30 days of date when such change became effective on the Site, as indicated in the “Last Updated” date above.  By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and Lighting Reimagined in accordance with the provisions of this “Governing Law, Jurisdiction and Dispute Resolution” section as of the date you first accepted these T&C's (or accepted any subsequent changes to these T&C's).

 

Changes to These T&C's

 

Lighting Reimagined reserves the right, in our sole discretion, to change or modify portions of these T&C's at any time without notice. You should periodically visit this page to review the current T&C's so you are aware of any revision to which you are bound. If we make any changes to these T&C's, we will post the changes to these T&C's on this page and will indicate at the top of this page the date these terms were last revised.

 

Any such changes will become effective for existing users no earlier than ten (10) days after they are posted, except that changes addressing new functions of the Site or changes made for legal reasons will be effective immediately. Your continued use of the Site after the date any such changes become effective constitutes your acceptance of the new T&C's. If you do not agree to abide by these or any future T&C's, do not use or access (or continue to use or access) the Site.

 

Comments, Complaints and Questions

 

We welcome your feedback about the Site. However, any comments, ideas, notes, messages, suggestions or other communications sent to the Site shall be and remain the exclusive property of Lighting Reimagined, and we may use all such communications in any manner, including reproducing, disclosing and publishing such communications, all without notice or compensation to you and without your consent (unless otherwise required by our Privacy Policy). Should you have any questions or complaints regarding violations of these T&C's, please contact us at customercare@lightingreimagined.com

 

Acceptance of Terms

 

By using this Site, you are hereby accepting and agreeing to these T&C's, and you intend to be legally bound thereby. If you are not in agreement with our T&C's, then you must refrain from accessing and using (or continuing to access and use) our Site.  In addition, your continued use of our Site following the posting of any updates or changes to our T&C shall mean that you agree and are in acceptance of such changes.

 

Privacy Policy

 

We at Lighting Reimagined (“Lighting Reimagined,” our,” “we,” or “us”) values its users' privacy as we know that you care about how your personal information is used and shared and we take that seriously. Please carefully read the following in its entirety to learn more about your privacy, as this Privacy Policy (this "Policy") will help you understand how we collect and use personal information from those who visit https://www.lightingreimagined.com (the "Site") and what we will and will not do with the information we collect. By using or accessing the Site in any manner, you understand, agree to and accept the practices and policies outlined in this Policy, and you hereby consent that we will collect, use and share your information in the following ways.

This Policy includes additional notices that may apply to you if you are a California consumer. Please see the sections below titled "California Privacy Rights" (and "California Consumery Privacy Act (CCPA)") for more details.

Changes to this Policy

We reserve the right to make changes to this Policy at any time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time Lighting Reimagined decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be notified by email as soon as reasonably practicable. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.

What Does this Policy Cover?

This Policy applies to Lighting Reimagined, and it governs any and all data collection and usage by us. Through the use of the Site, you are therefore consenting to the data collection procedures expressed in this Policy.

We gather various types of Personal Information from our users, as defined and explained in more detail below, and we use this Personal Information internally in connection with our Site, including to personalize, provide, and improve our Site, to allow you to set up a user account and profile, join our membership group, to contact you and allow other users to contact you, to fulfill your requests from us and to analyze how you use the Site. In certain cases, we may also share some Personal Information with third parties, but only as described below.

Please note that this Policy does not govern the collection and use of information by companies or websites Lighting Reimagined does not control, or by individuals not employed or managed by us. If you visit a website that we mention or provide a link to or otherwise reference, be sure to review its privacy policy before providing such website with information.  You should review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.

Specifically, this Policy seeks to inform you of the following:

1. What Personal Information is collected from you through our Site;
2. Why we collect Personal Information and the legal basis for such collection;
3. How we use the collected information and with whom it may be shared;
4. What choices are available to you regarding the use of your data; and
5. The security procedures in place to protect the misuse of your information.

Information We Collect

A.  Information You Provide: 

“Personal Information" means any information which, either alone or in combination with other information we hold about you, identifies you as an individual, including, for example, your contact information such as your name, email address, telephone number, age, as well as any other non-public information about you that is associated with or linked to any of the foregoing data.

"Anonymous Data" means data that is not associated with or linked to your Personal Information; Anonymous Data does not, by itself, permit the identification of individual persons. We collect Personal Information and Anonymous Data and a few other categories of information, from various different sources, as described below.

We receive your information in a variety of different ways, including, but not limited to, the following:

1. When you create an account with us to log into our Site or place an order, we may collect certain Personal Information from you, such as your first and last name, email address, phone number(s), mailing address, payment information such as your credit card number(s) and billing address for making purchases;
2. By using our Site, you may provide us with the demographic information that is not unique to you such as your gender and zip code;
3. You provide account information to us when you create or update your account, such as online password and other log-in details used to access the Site;
4. When you post a user-generated content or provide us with service feedback on our Site (such as ratings or reviews), the information contained in such user-generated content will be stored on our servers and will be available to be seen by other users who make use of the Site; and
5. We also collect other types of Personal Information that you provide to us voluntarily, such as your operating system and version and other requested information if you contact us via email regarding support for the Site

                Please note that you can choose not to provide us with certain information, but this may limit the features of the Site you are able to use.

B.  Automated Information Collection

We may collect certain information (which does not identify you as an individual) about your use of the Site through the use of tracking technologies or by other passive means. This “passively collected” information includes, but is not limited to, the domain name of the website that allowed you to navigate to the Site, search engines used, the internet protocol ("IP") address used, the length of time spent on the Site, the pages you looked at on the Site, other websites you visited before and after visiting the Site, the type of internet browser you have, the frequency of your visits to the Site, and other relevant statistics, including, without limitation, the following:

1. Log Information: When you access the Site, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, IP address, browser type, browser language, the date and time of your request, and one or more cookies (small text files containing a string of characters) that may uniquely identify your browser.
2. Cookies: When you log-in to the Site to use the services through the Site as a log-in User, we send one or more cookies (small text files containing a string of characters) to your computer that uniquely identifies your browser. We use cookies to improve the quality of the Site by storing user preferences and tracking user trends. Most web browsers accept cookies automatically but can be configured not to do so or to notify the user when a cookie is being sent. Cookies alone tell us nothing about who you are. Pixel tags generate a generic notice of a visit to the Site. Pixel tags are used in conjunction with cookies to anonymously track the activity on the Site by a particular browser on a particular site.
3. Links: The Site and other services provided by Lighting Reimagined may include links in a format that enables us to keep track of whether these links have been followed by IP addresses. We use this information to improve the quality of our products and design and the user experience generally.
4. Web Beacons: Web beacons (also known as “pixel tags” or “clear GIFs”) are 1×1 single-pixel graphics that allow us to count the number of users who have visited or accessed the Site and to recognize users by accessing our cookies. Web beacons can collect the IP address of the computer that the web beacon is sent to, the URL of the page the web beacon comes from, and the time the web beacon was viewed. We may employ web beacons to facilitate Site administration and navigation, to track the actions of users of the Site, to compile aggregated statistics about Site usage and response rates, and to provide an enhanced online experience for visitors to the Site
5. Analytics Services: We may use third-party analytics services ("Analytics Services"), to help analyze how users use our Sites and interact with our platform. The information generated by the cookies or other technologies about your use of our Sites and/or Lighting Reimagined Service (the "Analytics Information") is transmitted to the Analytics Services. The Analytics Services use Analytics Information to compile reports on user activity. The Analytics Services may also transfer the Analytics Information to third parties where required to do so by law, or where such third parties process Analytics Information on their behalf. Each Analytics Service's ability to use and share Analytics Information is restricted by such Analytics Service's terms of use and privacy policy. By using the Site or services provided by Lighting Reimagined, you consent to the processing of data about you by Analytics Services in the manner and for the purposes set out above. 

C.  Information Automatically Collected by Third-Parties About You

Some embedded content on the Site may be served by third-party content providers. Please note that these companies may also use cookies or other similar technologies to collect data about you, both on the Site and throughout the Internet. Data collection and use by those third-parties is subject to the privacy policies of those third-parties.

It is the intent of this Site to use Personal Information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy.  

1. Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage, and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.

   Privacy policy: https://rakutenadvertising.com/legal-notices/services-privacy-policy/

   Your rights: https://rakutenadvertising.com/legal-notices/services-privacy-rights-request-form/

What We May Use Your Personal Information For

Generally, Lighting Reimagined may use the information gathered to provide, improve, and develop our Site and the Services we provide to you, to communicate with you, to offer you a better service and user experience and to protect us and our users. When you interact with or make use of the Site, we use a variety of technologies to process the Personal Information that we collect about you for various reasons:

1. Facilitate the creation of and secure your Lighting Reimagined account;
2. Identify you as a user of our Site;
3. Personalize your experience with our products and services and we may make use of Personal Information to assist in the operation of our Site and to ensure delivery of the services you need and request. At times, we may find it necessary to use Personal Information as a means to keep you informed of other possible products and/or services that may be available to you from the Site;
4. Measure and analyze audience traffic, including, but not limited to, tracking user interests, trends and patterns;
5. Help recognize you as a previous visitor and save and remember your preferences and settings and deliver to you appropriate interest-based content;
6. Send newsletters, surveys, offers, and other promotional materials and for other marketing purposes;
7. Understand whether our users read e-mail messages and click on links within those messages;
8. Increase and maintain the safety and security of our products, services and platform and prevent misuse;
9. To understand, diagnose, troubleshoot and fix issues with the Site;
10. Communicate with you and provide customer support; 
11. Operate, evaluate, develop, manage and improve our Site (including but not limited to: operating, administering, analyzing and improving our products and services; developing new products and services; managing and evaluating the effectiveness of our communications; performing accounting, auditing, billing reconciliation and collection activities and other internal functions);
12. Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; 
13. To fulfill contractual obligations with third parties, for example, licensing agreements and to take appropriate action with respect to reports of intellectual property infringement and inappropriate content; and
14. Comply with and enforce applicable legal requirements, relevant industry standards and policies, including this Policy and our Terms & Conditions

How We Share Your Personal Information

We do not sell, rent, trade, or otherwise share Personal Information collected through the Site because we are committed to maintaining your trust, except as described below:

1. Service Providers: We may provide collected data to our service providers. They may use your data to perform services for us and may have access to, store and process your Personal Information to provide services on our behalf.
2. Subsidiaries and Affiliates: We may share personal information or any information collected through the Site with our subsidiaries and affiliates (and their respective employees and owners) for the purposes for which you provided the information or as reasonably necessary for our internal administrative and business purposes.
3. Merger and Acquisition: We may disclose or transfer Personal Information or any information collected through your usage of our Site to third parties who acquire all or a portion of Lighting Reimagined’s business, whether such acquisition is by way of merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.
4. Compliance with laws: We may disclose Personal Information or any information collected through the Site and your usage of the Lighting Reimagined service if we are required to do so by law or pursuant to legal process, in response to a request from government officials or a regulatory inquiry or investigation, law enforcement authorities or a valid subpoena, or as necessary or appropriate in connection with an investigation of illegal activity, including, without limitation. to prevent, investigate, detect or prosecute any criminal offense or attack.
5. Consent: We may share Personal Information in accordance with any consent you provide.

Data Retention and Deletion

We keep your Personal Information only as long as necessary to provide you with the Lighting Reimagined service and for legitimate and essential business purposes, such as maintaining the performance of the Site, making data-driven business decisions about new features and offerings, complying with our legal obligations and resolving disputes. We keep some of your Personal Information for as long as you are a user of the Site and the Lighting Reimagined service.

If you request, we will delete or anonymize your Personal Information so that it no longer identifies you, unless we are legally allowed or required to maintain certain Personal Information, including situations such as the following:

1. If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute we will retain the necessary Personal Information until the issue is resolved (as determined in our discretion);
2. Where we need to retain the Personal Information for our legal, tax, audit and/or accounting obligations, we will retain the necessary Personal Information for the period required by applicable law; and/or
3. Where necessary for our legitimate business interests such as fraud prevention or to maintain the security of our users.

Keeping Your Data Safe

As a matter of policy, we are committed to protecting your Personal Information and, as such, Lighting Reimagined takes precautions in an effort to protect your information. When you submit sensitive information via the Site, we have safeguards in place intended to protect your Personal Information both online and offline.  Wherever we collect sensitive information (e.g., credit card information), that information is encrypted and transmitted to us in a secure way.

While we use encryption in an effort to protect sensitive information transmitted online, we also seek to protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to Personal Information. The computers and servers in which we store Personal Information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's Personal Information under our control.

California Privacy Rights

California Consumer Privacy Act of 2018; Effective January 1, 2020:

If you are a California resident, you may have some additional privacy rights regarding the disclosure of your Personal Information by Lighting Reimagined, or its affiliates and subsidiaries, or to a third-party and we have prepared additional disclosures and notices consistent with the California Consumer Privacy Act (CCPA). Please see our California Consumery Privacy Act (CCPA) policy for more about such rights.

California residents may not be discriminated against for exercising any of the rights described therein.

Children Under the Age of 13

The Site is not directed to and does not knowingly collect Personal Information from children under the age of thirteen (13) years old. If it is determined that such information has been inadvertently collected for anyone under the age of thirteen (13) years old, we will take the necessary steps as promptly as reasonably practicable to ensure that such information is deleted from our system's database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) years old must seek and obtain parent or guardian permission to use this Site.

Your Choices Regarding Your Personal Information (Unsubscribe or Opt-Out)

a. To Stop Certain Collection and Use of Your Personal Information:

Marketing Emails, Text Messages and Mail

If you have subscribed to our e-mail newsletters, you can stop such promotional emails from us by using the “unsubscribe” link in our promotional emails. You can also stop marketing text messages, by replying “STOP” to our promotional text messages.

You can also contact our Customer Care Team (customercare@lightingreimagined.com) to remove you from additional marketing efforts originating from Lighting Reimagined.

Interest-Based Advertising

Our Site may support Interest Based Advertising efforts by Third Parties. Industry groups such as the Digital Advertising Alliance have developed services to help you manage your Interest Based Advertising preferences.

Website Analytics

You can opt-out of tracking used to understand website utilization provided by Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.

Do Not Track

Some browsers have a “Do Not Track” feature that lets you send a request to websites to not track your online activities. We, like many other retailers, do not honor those requests.

b. To Change or Correct Your Personal Information

At any time, you can request access to your Personal Information, request that any inaccuracies be corrected, or request that comments or explanations be added to records about you.

In an effort to prevent unauthorized changes, we may ask for certain information to verify your identity before we process such requests.

Although we will endeavor to make your requested changes, in some cases (for example, if it requires a disproportionate technical or practical cost or effort or if it conflicts with our legal obligations or business requirements), we may be unable to do so completely. Should this occur, we will communicate that to you.

Links to Other Websites

Lighting Reimagined may have other links to third-party and affiliate websites. Lighting Reimagined does not claim or accept responsibility for any privacy policies, practices and/or procedures of such other websites. Therefore, we encourage all users and visitors to be aware when they leave our Site and to read the privacy statements of every website that collects Personal Information. This Policy applies only and solely to the information collected by our Site.

EEO

Lighting Reimagined does not discriminate on the basis of age, race, color, religion, national origin, gender or sexual orientation.

Notice to European Union Users

Lighting Reimagined’s operations are located in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose Personal Information is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.) By providing Personal Information to us, you are consenting to its storage and use as described in this Policy.

Acceptance of Terms and Changes to this Policy

By using this Site, you are hereby accepting and agreeing to the terms and conditions stipulated within this Policy, and you intend to be legally bound thereby. If you are not in agreement with this Policy, then you must refrain from accessing and using (or continuing to access and use) our Site.

Lighting Reimagined reserves the right to amend, update or otherwise modify this Policy, in our discretion, at any time without notice.  When we make changes to this policy, we will post the updated Policy on the Site and update the effective date at the top of the page.  Your continued use of our Sitefollowing the posting of any updates or changes to this Policy shall mean that you agree and are in acceptance of such changes.

How to Contact Us

If you have any questions or concerns regarding this Policy, please feel free to contact us at customercare@lightingreimagined.com.

 

California Consumer Privacy Act (CCPA)

 

 

California Consumer Privacy Act of 2018; Effective January 1, 2020:

 

Consistent with the California Consumer Privacy Act of 2018 (the "CCPA"), this Privacy Policy for California Residents (this "Policy") supplements the information already contained in Lighting Reimagined's general Privacy Policy and applies solely to all users, visitors and others who reside in the State of California.  Capitalized terms used but not defined in this Policy have the meanings given to them in Lighting Reimagined's general Privacy Policy.

This Policy details the Personal Information that we may collect from you when you visit our Site and make use of the Lighting Reimagined services. It also outlines the process for collecting, the purpose for which we use such data for, the sources from which we collect it, the limited circumstances under which we may share Personal Information, and provides you with specific choices and rights that you have as a California resident.

1. Information We Collect

The Personal Information that Lighting Reimagined collects, or has collected from users within the last twelve months prior to the effective date of this Policy, generally falls into the following categories:

• Personal identifiers such as your first name, last name, alias, username, or similar identifier, address (billing and shipping), phone numbers, or IP address;
• Personal Information, such as a credit card number;
• Commercial information, such as purchase activity, transaction data, details about payments to and from you and other details of products and services you have purchased via the Site and/or the Lighting Reimagined platform;
• Internet or other electronic network activity information, including content interaction information, such as content downloads, search history and interaction data on your use of our website and from links in Lighting Reimagined emails sent to you;
• Geolocation data, such as the location of your device or computer;
• Professional information, for example, data you may provide about your business; and
• Inference data, such as information about your purchase preferences, feedback and survey responses

2.  How We Collect Personal Information

Lighting Reimagined obtains the categories of Personal Information listed above from a variety of sources, including, but not limited to, the following:

• Directly from our Site users when they provide the information to us;
• Indirectly from you, as you navigate through the Site. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies; and
• From third-party service providers under service contracts.

3.  Categories of Personal Information Disclosed for Lighting Reimagined Business Purpose

The Personal Information that we disclosed about consumers for a business purpose in the twelve months prior to the effective date of this Policy generally falls into the following categories established by the CCPA:

• Identifiers such as your name, email address, phone number or IP address;
• Personal Information, such as a credit card number, for example, if we use a third-party payment processor;
• Your age, gender or other protected classifications, for example, if you choose to participate in a survey distributed by Lighting Reimagined; 
• Commercial information, such as the details of a service you purchased if a third-party service provider is assisting to provide that service to you;
• Geolocation data from your IP address; and
• Audio or visual information, for example, if a service provider reviews recordings of customer service phone calls for quality assurance purposes, or if we use a service provider to fulfill your order.

4.  Your Rights and Choices

The CCPA provides California residents with specific rights regarding their Personal Information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability:

You have the right to request that Lighting Reimagined disclose certain information to you about our collection and use of your Personal Information over the past twelve (12) months. Once we receive and verify your request, we will disclose to you:

• The categories of Personal Information we collected about you;
• The categories of sources for the Personal Information we collected about you;
• Our business or commercial purpose for collecting that Personal Information; and
• The specific pieces of Personal Information we collected about you (also called a data portability request).

5.  Right to Request Access to or Deletion of Personal Information

You may have the right under the CCPA to request information about the collection of your Personal Information by Lighting Reimagined, or access to or deletion of your Personal Information. If you wish to do any of these things, please contact us. Depending on your data choices and subject to applicable regulations, certain services may be limited or unavailable.

We may, however, deny your deletion request if retaining the information is necessary for us or our service providers(s) to:

• Complete the transaction for which we collected the Personal Information, provide a service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity or prosecute those responsible for such activities;
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq. or other legal obligation); or
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

6.  No Discrimination Rights

You have the right not to receive discriminatory treatment for the exercise of your rights under the CCPA and Lighting Reimagined will not discriminate against any consumer for exercising their rights under the CCPA.

7.  Acceptance of Terms and Changes to This Policy

By using this Site, you are hereby accepting and agreeing to the terms and conditions stipulated within this policy, and you intend to be legally bound thereby.  If you are not in agreement with this Policy, then you must refrain from accessing and using (or continuing to access and use) our Site.

Lighting Reimagined reserves the right to amend, update or otherwise modify this Policy in our discretion, at any time without notice. When we make changes to this Policy, we will post the updated Policy on the Site and update the effective date at the top of the page. Your continued use of our Site following the posting of any updates or changes to this Policy shall mean that you agree and are in acceptance of such changes.