Updated 10/31/2023
Free Domestic Ground Shipping
Lighting Reimagined offers FREE ($0.00) Complimentary Standard Domestic Ground Shipping on all orders above $99.00 on our website to all locations in the contiguous United States. Any order equal to or below $99.00 will charged a $19.95 handling fee - this is to cover some of our costs from the manufacturers that are charging us for these orders. If you place an order for special order products (those not listed on our website) by email with our Customer Care Team (or by phone: 877 237 9098), there may be additional shipping & handling charges for those respective items. Any order placed with expedited shipping (non-Standard Domestic Ground shipping) will include shipping & handling fees.
Shipping to Canada & Internationally
Lighting Reimagined does offer International Shipping across the world. Any items purchased from Lighting Reimagined shipping internationally outside of the continental United States (including Hawaii, Alaska & Puerto Rico) are deemed as FINAL SALE & there are no returns, refunds or cancellation of such items. There is no warranty for any item shipped International. Make sure any item you purchase is of the correct voltage, sizing, or uses the correct electrical parameters that are required in your country. THERE ARE ABSOLUTELY NO EXCEPTIONS TO THIS POLICY.
Lighting Reimagined is not responsible for any currency conversion or foreign exchange risks associated with any transaction. A customer whose functional currency is not the U.S. Dollar is solely responsible for such conversion & solely bears such risks.
Alaska, Hawaii & Puerto Rico Delivery
Lighting Reimagined does ship to Hawaii & Alaska. For these locations, additional shipping fees may apply. Any items purchased from Lighting Reimagined shipping internationally outside of the continental United States (including Hawaii, Alaska & Puerto Rico) are deemed as FINAL SALE & there are no returns, refunds or cancellation of such items. There is no warranty for any item shipped International. Make sure any item you purchase is of the correct voltage, sizing, or uses the correct electrical parameters that are required in your country. THERE ARE ABSOLUTELY NO EXCEPTIONS TO THIS POLICY.
Shipping & Delivery Lead Time
Lighting Reimagined partners with manufacturers across the globe to provide you the best assortment in modern luxury lighting & décor. Depending on the item ordered, it could be in-stock on shelf in a warehouse 5 minutes away from your door, or could be made-to-order domestically or overseas. These factors among many others could impact the lead time required to ship your order. We will seek to provide as much as information as possible before, during & after your order is placed in an effort to give you the most accurate status of where your order is.
How quickly you receive your order depends on the current processing time & the shipping method chosen at time of checkout, & Lighting Reimagined makes no guarantees on delivery timelines. In example, hypothetically if current estimate processing / lead time for a particular item is 1-business day & you select Standard (Ground) shipping (estimate typically 2 – 5 business day delivery), your item should hypothetically deliver in 3 - 6 business days. For standard Ground shipping, many of our items ship with no signature required upon delivery, although the shipping carrier or the delivery driver may nonetheless require a signature upon delivery.
Lead times vary across items & manufacturers – those in stock are estimated to arrive between 5 – 10 business days, whereas made-to-order can be estimated at 45-business days or longer to deliver. We estimate on average 1 – 2 business day processing for domestic shipments, with an average delivery to your door between 3 – 6 business days. Processing & Lead times are estimates & can vary based on stock levels, shipping location, mode of shipment, among other factors, & Lighting Reimagined does not guarantee specific delivery dates on orders. Estimated delivery dates may also change between the time you place your order & the time you receive your shipping confirmation.
- Each item has a general availability message (indicating lead time) on our website
- After your order has been placed on our website, or over the phone, our Customer Care Team will send you an email confirming the expected ship date & delivery date within 24-hours(for orders placed during business hours) to 48-hours(for orders placed over the weekend or on holidays)
- When your order ships, you will receive an email from us with the carrier information & tracking number
All lead times & delivery times are estimates & do not constitute any guarantee on the part of Lighting Reimagined. We will not be responsible for expedited shipping charges or any other costs or issues arising from a manufacturer's error or delay in the production &/or shipping of items.
If you need further information on status of your order at any point, place contact our Customer Care Team.
If you need an item or shipment delivered quickly or have any questions about current stock levels, please contact our Customer Care Team by phone: 877 237 9098 or email: customercare@lightingreimagined.com.
What if the estimated delivery date has passed & I do not have my order?
Please note that estimated delivery dates are estimates only & are not guaranteed. We seek to provide accurate estimates & accommodate you with resources to track your order, such as invoice details & carrier shipment tracking links. When an order is shipped, tracking information for such order can generally be accessed when logged in on our website. Please access & review the tracking information on our website, & then read the following options if further assistance is needed:
- If the order status indicates that the item has been shipped or the tracking number provided shows that the item has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, building manager, or similar parties., or are placed somewhere relatively safe such as your porch, garage or even behind bushes
- If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable. Should you suspect that your package is undeliverable, please contact our Customer Care Team immediately via email (customercare@lightingreimagined.com) or phone (877 237 9098) so that we can assist with the issue in a timely manner
Delivery Attempts / Signature Required for Expedited Shipping
Typically, all expedited shipping items will require a signature upon delivery. Carriers (such as UPS) will typically make 3 attempts to deliver a package. If no one is present to accept the delivery after 3 attempts, the package will likely be returned to us.
Undeliverable Packages
Occasionally, packages are returned to us as undeliverable. When this happens, we automatically issue a refund for the merchandise. You as the customer are responsible to clear the balance of back-&-forth freight/shipping charges incurred on returned packages. Please note that all undeliverable or refused packages are subject to a 20% restocking fee. If the freight/shipping & restocking fees & charges are not cleared, the relevant account will be blocked from any future activity until all outstanding balances have been cleared.
We are unable to reship orders that are returned to us as undeliverable. If you still wish to receive your order(s), you will have to place a new order on the website or by contacting our Customer Care Team (customercare@lightingreimagined.com / 877 237 9098).
Tracking Your Order
When your order ships, you will receive a shipment confirmation email containing a tracking number for your shipment. This tracking number can be used to track your order on the relevant shipping carrier’s website.
When your order ships, a tracking number link will also be available for your order when logged into your account on www.lightingreimagined.com. You can use this link to track the status of your shipment.
Damaged Merchandise
In the unfortunate event that you receive damaged merchandise, please contact us immediately (customercare@lightingreimagined.com / 877 237 9098) & we will gladly work with you to help resolve the issue as quickly & efficiently as possible. Replacement glass & miscellaneous parts can often ship within a few business days.
You should inspect all shipments upon delivery & report any damage to us as soon as possible. Claims of damage upon delivery reported more than 10-days after delivery may be subject to a restocking fee, & claims of damages upon delivery reported more than 30-days after delivery will not be accepted. We will generally issue a return call tag to pick up the damaged merchandise & we will then send you a replacement (if available) as soon as practicable. Please note that we need to either charge you for the replacement (which you will be refunded for when we receive the return of the original damaged item) or receive the damaged item prior to shipping out any replacements. We apologize for any inconvenience this may cause.
Low Stock / Backorders / Discontinuations
On occasion, stock levels for certain items may be low or zero, which could result in an order being backordered (delayed). Lighting Reimagined will seek to notify you as soon as practicable after learning of any delay involving your order; however, there may be occasions where that information is unknown or unavailable to Lighting Reimagined.
Manufacturers occasionally discontinue items – which can sometimes occur after you place an order, in which case our Customer Care Team will contact you as soon as practicable after we become aware of such discontinuation. In these cases, we will refund you the full amount of the item ordered & help you choose an alternative that fits your needs, style & budget.
Other Shipping FAQ’s
What if I live in Puerto Rico?
For Puerto Rico, additional shipping fees may apply. Any items purchased from Lighting Reimagined shipping internationally outside of the continental United States (including Hawaii, Alaska & Puerto Rico) are deemed as FINAL SALE & there are no returns, refunds or cancellation of such items. There is no warranty for any item shipped International. Make sure any item you purchase is of the correct voltage, sizing, or uses the correct electrical parameters that are required in your country. THERE ARE ABSOLUTELY NO EXCEPTIONS TO THIS POLICY.
Will you Ship to My PO Box?
Unfortunately, Lighting Reimagined cannot ship to PO Boxes or Military APO’s.
What if I need to Send a Message Regarding a Vacation-Hold or Do-Not-Ship before Requirements?
Please contact our Customer Care Team immediately upon order placement so that we can assist you with the appropriate arrangements.
What if I Need to Ship to Multiple Addresses?
Please contact our Customer Care Team & they will assist you with your specific needs.