FAQs

Frequently Asked Questions

Payments and Financing

Lighting Reimagined accepts American Express, Discover, Mastercard, Visa, Amazon Pay, Apple Pay, PayPal, PayPal (Pay Later), Google Pay, Venmo and Klarna.

Yes, we have financing plans available that will give you the flexibility to spread out the cost of your purchase with monthly payments.

Yes, Lighting Reimagined is committed to protecting your personal information. There are safeguards in place to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's sensitive information under our control. For more information on how we keep our customers’ information safe, visit our Privacy Policy Page.

Please email your tax exemption information to customercare@lightingreimagined.com, and our Customer Care team will apply it to your account.

Shipping and Delivery

We offer free standard domestic ground shipping on all orders over $99 to all locations in the contiguous United States. Expedited shipping is also available for many brands, please contact us for more information. We also offer international shipping to other worldwide locations, including Alaska and Hawaii.

Shipping and delivery dates are dependent on the item’s manufacturer, availability, processing time and shipping method. For more information on your item’s arrival, refer to our Shipping Policy Page or reach out to us at customercare@lightingreimagined.com.

Shipping carriers vary based on the manufacturer and shipment type. For standard ground shipments, carriers like UPS or FedEx may be used. Freight shipments are typically handled by FedEx Freight. Additionally, some manufacturers use specialized Furniture Carriers.

Yes, Lighting Reimagined provides international shipping on many products. For more details, please visit our Shipping Policy Page. International orders must be placed through our International Checkout, which is available on the Checkout Page.

Many manufacturers offer expedited shipping for an additional fee. If expedited shipping is needed, please reach out to us at customercare@lightingreimagined.com.

Orders and Tracking

After placing your order, you'll receive a confirmation email with your order number. Once your order ships, you'll receive an email containing the carrier and tracking details. For additional assistance with tracking your order, please reach out to our Customer Care team at customercare@lightingreimagined.com.

Lighting Reimagined sends out an automated email after your order is placed. If this has not been received, please check your spam folder or reach out to customercare@lightingreimagined.com.

Once an order is processed, it cannot be modified. However, some orders can be cancelled before the items are shipped. If you wish to cancel your order after shipment, please refer to ourReturns and Cancellations Page. For any questions about modifying or cancelling your order, feel free to contact us at customercare@lightingreimagined.com.

Customers can contact Lighting Reimagined through our Customer Care Team chat, by calling at 877.237.9098, by emailing us at customercare@lightingreimagined.com or by filling out the form on the Contact Us Page.

In certain states, taxes may apply.

Accounts and Profile

No, creating an account is not required to make a purchase on Lighting Reimagined. As long as you provide a valid email address and payment details, you can complete your purchase.

New customers can create an account either during the checkout process or through our Login page.

Existing users can reset their password by clicking on the “Forgot your password?” link on our Login page.

Customer Service

Our offices are open Monday – Friday, 9:00AM to 5:00PM CST.

Promotions and Pricing

Yes, Lighting Reimagined offers discounts through sales or promotional codes. Learn more about our current and future sales and promotions.

Trade Pricing is for interior designers, builders, architects or building trade professionals. Visit our Design Trade Program for more details or click here to sign up.

Closeout/Discontinued and Open Box Items

Lighting Reimagined does not accept returns on closeout and open-box items. For more information, visit our Returns, Exchanges and Cancellations page.

This is dependent on the manufacturer and the product. Please reach out to customercare@lightingreimagined.com for further assistance.

No, open-box products are overstock items.

Once closeout and discontinued items have been sold out, they will not be restocked.

Light Fixtures

Lighting Reimagined offers many dimmable fixtures. To determine whether your chosen fixture is dimmable, refer to the “Description” and “Specifications” tabs on the product’s page, or reach out to us at customercare@lightingreimagined.com.

Please reach out to customercare@lightingreimagined.com to ensure that the correct dimmer switches are being picked for your project.

Electronic transformers are generally used in lower wattage applications (up to 150 watts) where magnetic transformers are larger in scale in terms of wattage and used for large applications. Electronic transformers may be dimmed using a standard incandescent dimmer versus magnetic transformers that require a low voltage dimmer due to the magnetic coil inside.

All Lighting Reimagined products are shipped with installation instructions to help customers integrate our products into their living spaces quickly and easily.

Lighting Reimagined recommends having an electrician or a professional install any lighting fixtures.

Lighting Reimagined sells both hardwire and plug-in lighting fixtures. Customers can view whether their chosen product is hardwired or plug-in through the “Description” and “Specifications” tab on the product’s page. For the most part, Desk Lamps and Floor Lamps are primarily plug-in while other types of lighting products are hardwired and require further installation steps.

Warranties vary per manufacturer and product. Please reach out to customercare@lightingreimagined.com for more information.

Generally, the proper size chandelier above a dining room is half the width of the table. So, if the size of the table is 72" long and 42" wide, then a chandelier approximately 24" in diameter is the proportionate size. Usually, a slightly larger fixture will look fine also, however, smaller sizes typically look out of place.

A chandelier or light fixture above a kitchen island should hang 30"-36" above the counter or tabletop for proper illumination. Generally, the bottom of the fixture should hang between 5'-6' above the floor.

Most bath lighting fixtures may be mounted facing up or down, depending on the individual fixture.

This depends on your desired effect. Down-lighting will emphasize the table and leave both the surrounding area and space above it darker. This is great for modern and edgy kitchens where direct light is needed for homework and other tasks. A shaded fixture or an upward bowl will create a softer more ambient light which will light the space more evenly and avoid glare.

Exterior lights are needed for safety, security and style. They serve as visual cues for your entrances and should be proportioned to your door size and the importance of that entrance. Unless your front door is on a small porch with a low overhang, they should be the largest lights on your home. A general rule is if you have 2 front lights, they should be ¼ the height of your door, and if you have 1 it should be ⅓ the door height. Lights should be hung slightly above eye level and framed within the door height.

Interior sconces should be hung so that the light source is just above eye level. This is typically around 64”. When placing vanity sconces, make sure to consider where they are located in relation to the center of your mirror.

Installing the proper size ceiling medallion is crucial to getting the look you want. Since medallions are installed on the ceiling, larger is generally better than smaller. The proper size medallion should be larger than the diameter of the chandelier below it since the medallion will appear smaller once installed onto the ceiling. For example, a 24" diameter chandelier should use either a 28" or 31" sized medallion allowing for proper proportion.

Ceiling medallions are installed using a specially formulated ceiling medallion adhesive and then secured to the ceiling using finish nails or small wood screws and then touched up with caulk. Most medallions are drilled with a 4" center hole allowing for ceiling wiring to be exposed so medallions can be installed prior to installing a chandelier.

Landscape lighting works by attaching pathway lighting, well lighting or spot lighting onto low voltage cable and then attaching it to a low voltage transformer. Typically, the cable is routed around shrubs, trees and garden beds and then the fixtures are attached to the cable using a connector. The end of the cable is attached to the transformer and powered either in a garage by plugging into an electrical outlet or hard wired outside and buried under the dirt.

Customers can view the types of bulbs used by our products on each product’s individual page under the “Description” and “Specifications” tabs. For further information please contact us at customercare@lightingreimagined.com.

Never exceed the maximum wattage marked on your light sockets. Task areas require more lighting than a hallway. There is a formula for general lighting, multiply the length times the width of your room. Take that number and multiply it by 1.5, and this will give you the wattage for incandescent lighting. A 12’ x 12’ bedroom will require 216 watts of incandescent light while a 9’ x 12’ foyer needs 162 watts.

Fluorescent and LED lights are both more efficient than incandescent lights. A 26-watt fluorescent is equivalent to a 100-watt incandescent while only 15 watts of LED are needed. LED lights also have a much longer lifespan. A 50,000-hour rating is 27 years of regular usage while fluorescents are rated for only 15,000 hours. After those 15,000 hours, the fluorescents must be properly disposed so as not to pollute our environment with mercury.

Ceiling Fans

Typically, a 42" ceiling fan is used for rooms smaller than 12' x 12’, and a 52" ceiling fan is used for rooms that are larger than 12' x 12'. Larger fan diameters like 56" and 60" fans are used in large family rooms where high-volume ceilings are present and a tremendous amount of airflow is needed.

Most ceiling fans include a 4" down rod which is used for standard 8'-9' ceiling height installations. For ceiling heights higher than 8’, these rules apply:

10' ceiling = 12" down rod
11' ceiling = 18" down rod
12' ceiling = 24" down rod
15' ceiling = 36" down rod
18' ceiling = 48" down rod
20' ceiling = 60-72" down rod

These are standard fan manufacturer guidelines to achieve the most efficient airflow within a room, however, personal preference also applies.

This depends on your ceiling height. Generally, if you have a standard ceiling height (8-9'), then you should reverse the direction of the fan in the winter and summer months. The reason being is that in the summer you want the air blowing onto your skin which creates a "wind chill" cooling effect and in the winter, you want the airflow pushed to the ceiling forcing the hot air trapped at the ceiling back to the floor keeping the warm air circulating at floor level. The common misconception is that you want to reverse the fan direction if the ceilings are high, but this is incorrect. For high volume ceilings, the fan should be on a low or medium speed forcing the airflow downwards and pulling the hot air trapped at the ceiling back to room level.

Furniture and Home Decor

Many furniture items are shipped fully assembled. However, there may be a handful of items that may require assembly. Please reach out to customercare@lightingreimagined.com to confirm.

Lighting Reimagined’s standard shipping is a threshold delivery or left at your front door. For larger items going freight, the carrier may call to schedule delivery. Please note that when freight companies call to schedule delivery, this may come from an unknown phone number and will not be under the Lighting Reimagined contact number. White Glove Delivery is available for an additional charge, please contact customercare@lightingreimagined.com for more information.

Most items come in multiple finishes and sizes. Please reach out to customercare@lightingreimagined.com if you can not find what you are looking for.