Frequently Asked Questions

Payments and Financing

What payment methods does Lighting Reimagined accept?

Lighting Reimagined accepts American Express, Discover, Mastercard, Visa, Amazon Pay, Apple Pay, PayPal, PayPal (Pay Later), Google Pay, Venmo and Klarna.

Are there financing options available?

Yes, we have financing plans available that will give you the flexibility to spread out the cost of your purchase with monthly payments.

Is my payment information secure?

Yes, Lighting Reimagined is committed to protecting your personal information. There are safeguards in place to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's sensitive information under our control. For more information on how we keep our customers’ information safe, visit our Privacy Policy Page.

I am tax exempt. How do I get this filed with you?

Please email your tax exemption information to customercare@lightingreimagined.com, and our Customer Care team will apply it to your account.

Shipping and Delivery

How much will I pay for shipping?

We offer free standard domestic ground shipping on all orders over $99 to all locations in the contiguous United States. Expedited shipping is also available for many brands, please contact us for more information. We also offer international shipping to other worldwide locations, including Alaska and Hawaii.

When can I expect my order to arrive?

Shipping and delivery dates are dependent on the item’s manufacturer, availability, processing time and shipping method. For more information on your item’s arrival, refer to our Shipping Policy Page or reach out to us at customercare@lightingreimagined.com.

Who are your shipping carriers?

Shipping carriers vary based on the manufacturer and shipment type. For standard ground shipments, carriers like UPS or FedEx may be used. Freight shipments are typically handled by FedEx Freight. Additionally, some manufacturers use specialized Furniture Carriers.

Do you ship Internationally?

Yes, Lighting Reimagined provides international shipping on many products. For more details, please visit our Shipping Policy Page. International orders must be placed through our International Checkout, which is available on the Checkout Page.

Does Lighting Reimagined have expedited shipping options?

Many manufacturers offer expedited shipping for an additional fee. If expedited shipping is needed, please reach out to us at customercare@lightingreimagined.com.

Orders and Tracking

How do I check the status of my order?

After placing your order, you'll receive a confirmation email with your order number. Once your order ships, you'll receive an email containing the carrier and tracking details. For additional assistance with tracking your order, please reach out to our Customer Care team at customercare@lightingreimagined.com.

Why have I not received confirmation of my order?

Lighting Reimagined sends out an automated email after your order is placed. If this has not been received, please check your spam folder or reach out to customercare@lightingreimagined.com.

How can I cancel or modify my order?

Once an order is processed, it cannot be modified. However, some orders can be cancelled before the items are shipped. If you wish to cancel your order after shipment, please refer to our Returns and Cancellations Page. For any questions about modifying or cancelling your order, feel free to contact us at customercare@lightingreimagined.com.

Who can I contact about my order?

Customers can contact Lighting Reimagined through our Customer Care Team chat, by calling at 877.237.9098, by emailing us at customercare@lightingreimagined.com or by filling out the form on the Contact Us Page.

Are taxes charged to my order?

In certain states, taxes may apply.

Accounts and Profile

Do I have to create an account to make a purchase?

No, creating an account is not required to make a purchase on Lighting Reimagined. As long as you provide a valid email address and payment details, you can complete your purchase.

How do I create an account?

New customers can create an account either during the checkout process or through our Login page.

How do I reset my password?

Existing users can reset their password by clicking on the “Forgot your password?” link on our Login page.

Customer Service

How can I contact customer service?

Customers can contact Lighting Reimagined through our Customer Care Team chat, by calling at 877.237.9098, by emailing us at customercare@lightingreimagined.com or by filling out the form on the Contact Us Page.

What are your customer service hours?

Our offices are open Monday – Friday, 9:00AM to 5:00PM CST.

Promotions and Pricing

Do you give discounts on products?

Yes, Lighting Reimagined offers discounts through sales or promotional codes. Learn more about our current and future sales and promotions.

I see you have Trade Pricing for professionals. Do I qualify for that?

Trade Pricing is for interior designers, builders, architects or building trade professionals. Visit our Design Trade Program for more details or click here to sign up.

Closeout/Discontinued and Open Box Items

What is the return/exchange policy on closeouts and open-box items?

Lighting Reimagined does not accept returns on closeout and open-box items. For more information, visit our Returns, Exchanges and Cancellations page.

Does the warranty still apply to closeout/discontinued items?

This is dependent on the manufacturer and the product. Please reach out to customercare@lightingreimagined.com for further assistance.

Are open-box products considered refurbished or “used”?

No, open-box products are overstock items.

Will you restock closeout/discontinued items?

Once closeout and discontinued items have been sold out, they will not be restocked.

Light Fixtures

Are your fixtures dimmable?

Lighting Reimagined offers many dimmable fixtures. To determine whether your chosen fixture is dimmable, refer to the “Description” and “Specifications” tabs on the product’s page, or reach out to us at customercare@lightingreimagined.com.

What type of dimmer switch is recommended?

Please reach out to customercare@lightingreimagined.com to ensure that the correct dimmer switches are being picked for your project.

What’s the difference between electronic and magnetic transformers?

Electronic transformers are generally used in lower wattage applications (up to 150 watts) where magnetic transformers are larger in scale in terms of wattage and used for large applications. Electronic transformers may be dimmed using a standard incandescent dimmer versus magnetic transformers that require a low voltage dimmer due to the magnetic coil inside.

Do your fixtures come with installation instructions?

All Lighting Reimagined products are shipped with installation instructions to help customers integrate our products into their living spaces quickly and easily.

Do I need to hire an electrician to install light fixtures?

Lighting Reimagined recommends having an electrician or a professional install any lighting fixtures.

Are your fixtures hardwired or plug-in?

Lighting Reimagined sells both hardwire and plug-in lighting fixtures. Customers can view whether their chosen product is hardwired or plug-in through the “Description” and “Specifications” tab on the product’s page. For the most part, Desk Lamps and Floor Lamps are primarily plug-in while other types of lighting products are hardwired and require further installation steps.

What is your warranty on light fixtures?

Warranties vary per manufacturer and product. Please reach out to customercare@lightingreimagined.com for more information.

What is the proper chandelier size for my dining room?

Generally, the proper size chandelier above a dining room is half the width of the table. So, if the size of the table is 72" long and 42" wide, then a chandelier approximately 24" in diameter is the proportionate size. Usually, a slightly larger fixture will look fine also, however, smaller sizes typically look out of place.

How far above a kitchen island should a light hang?

A chandelier or light fixture above a kitchen island should hang 30"-36" above the counter or tabletop for proper illumination. Generally, the bottom of the fixture should hang between 5'-6' above the floor.

Can bath lighting fixtures be mounted up and down?

Most bath lighting fixtures may be mounted facing up or down, depending on the individual fixture.

Should my lights go up or down in the dining room?

This depends on your desired effect. Down-lighting will emphasize the table and leave both the surrounding area and space above it darker. This is great for modern and edgy kitchens where direct light is needed for homework and other tasks. A shaded fixture or an upward bowl will create a softer more ambient light which will light the space more evenly and avoid glare.

What size outdoor wall lantern should I use?

Exterior lights are needed for safety, security and style. They serve as visual cues for your entrances and should be proportioned to your door size and the importance of that entrance. Unless your front door is on a small porch with a low overhang, they should be the largest lights on your home. A general rule is if you have 2 front lights, they should be ¼ the height of your door, and if you have 1 it should be ⅓ the door height. Lights should be hung slightly above eye level and framed within the door height.

How high off the floor should I hang an interior sconce?

Interior sconces should be hung so that the light source is just above eye level. This is typically around 64”. When placing vanity sconces, make sure to consider where they are located in relation to the center of your mirror.

What is the proper size ceiling medallion to use?

Installing the proper size ceiling medallion is crucial to getting the look you want. Since medallions are installed on the ceiling, larger is generally better than smaller. The proper size medallion should be larger than the diameter of the chandelier below it since the medallion will appear smaller once installed onto the ceiling. For example, a 24" diameter chandelier should use either a 28" or 31" sized medallion allowing for proper proportion.

How are medallions installed?

Ceiling medallions are installed using a specially formulated ceiling medallion adhesive and then secured to the ceiling using finish nails or small wood screws and then touched up with caulk. Most medallions are drilled with a 4" center hole allowing for ceiling wiring to be exposed so medallions can be installed prior to installing a chandelier.

How does landscape lighting work?

Landscape lighting works by attaching pathway lighting, well lighting or spot lighting onto low voltage cable and then attaching it to a low voltage transformer. Typically, the cable is routed around shrubs, trees and garden beds and then the fixtures are attached to the cable using a connector. The end of the cable is attached to the transformer and powered either in a garage by plugging into an electrical outlet or hard wired outside and buried under the dirt.

What type of bulbs do your fixtures use?

Customers can view the types of bulbs used by our products on each product’s individual page under the “Description” and “Specifications” tabs. For further information please contact us at customercare@lightingreimagined.com.

What light bulb wattage should I use?

Never exceed the maximum wattage marked on your light sockets. Task areas require more lighting than a hallway. There is a formula for general lighting, multiply the length times the width of your room. Take that number and multiply it by 1.5, and this will give you the wattage for incandescent lighting. A 12’ x 12’ bedroom will require 216 watts of incandescent light while a 9’ x 12’ foyer needs 162 watts.

Why is LED better than fluorescent?

Fluorescent and LED lights are both more efficient than incandescent lights. A 26-watt fluorescent is equivalent to a 100-watt incandescent while only 15 watts of LED are needed. LED lights also have a much longer lifespan. A 50,000-hour rating is 27 years of regular usage while fluorescents are rated for only 15,000 hours. After those 15,000 hours, the fluorescents must be properly disposed so as not to pollute our environment with mercury.

Ceiling Fans

What size ceiling fan do I need?

Typically, a 42" ceiling fan is used for rooms smaller than 12' x 12’, and a 52" ceiling fan is used for rooms that are larger than 12' x 12'. Larger fan diameters like 56" and 60" fans are used in large family rooms where high-volume ceilings are present and a tremendous amount of airflow is needed.

What length down rod should I use?

Most ceiling fans include a 4" down rod which is used for standard 8'-9' ceiling height installations. For ceiling heights higher than 8’, these rules apply: 10' ceiling = 12" down rod; 11' ceiling = 18" down rod; 12' ceiling = 24" down rod; 15' ceiling = 36" down rod; 18' ceiling = 48" down rod; 20' ceiling = 60-72" down rod. These are standard fan manufacturer guidelines to achieve the most efficient airflow within a room, however, personal preference also applies.

Do I need to reverse the direction of my fan?

This depends on your ceiling height. Generally, if you have a standard ceiling height (8-9'), then you should reverse the direction of the fan in the winter and summer months. The reason being is that in the summer you want the air blowing onto your skin which creates a "wind chill" cooling effect and in the winter, you want the airflow pushed to the ceiling forcing the hot air trapped at the ceiling back to the floor keeping the warm air circulating at floor level. The common misconception is that you want to reverse the fan direction if the ceilings are high, but this is incorrect. For high volume ceilings, the fan should be on a low or medium speed forcing the airflow downwards and pulling the hot air trapped at the ceiling back to room level.

Furniture and Home Decor

Do furniture and home décor items require assembly?

Many furniture items are shipped fully assembled. However, there may be a handful of items that may require assembly. Please reach out to customercare@lightingreimagined.com to confirm.

Will the delivery person bring the furniture into my house?

Lighting Reimagined’s standard shipping is a threshold delivery or left at your front door. For larger items going freight, the carrier may call to schedule delivery. Please note that when freight companies call to schedule delivery, this may come from an unknown phone number and will not be under the Lighting Reimagined contact number. White Glove Delivery is available for an additional charge, please contact customercare@lightingreimagined.com for more information.

Can I request a specific color or finish that is not on the website?

Most items come in multiple finishes and sizes. Please reach out to customercare@lightingreimagined.com if you can not find what you are looking for.

What is the warranty on your furniture products?

This is dependent on the manufacturer and the product. Please reach out to customercare@lightingreimagined.com for further assistance.

What is the warranty on your home décor?

This is dependent on the manufacturer and the product. Please reach out to customercare@lightingreimagined.com for further assistance.

Parts

I need lighting and ceiling fan parts. Are these the only parts that you carry?

Yes, it is possible we can source the part needed for your lighting and ceiling fans. These would be considered special orders that we would get directly from the manufacturer(s). Contact us at customercare@lightingreimagined.com and we will try to accommodate your request.